account missing

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Virgil

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Joined: 2 Sep 08
Posts: 4
United States
Message 112815 - Posted: 6 Oct 2023, 14:03:18 UTC

Tried to add a project and when I tried to sign in, it said NO SUCH USER! What happened??? I had to register again??? What happened to all my stats and stuff?? Now it states I'm a member since 2023 and I do remember that I have been a member since at least 2007 or before....
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Bryn Mawr
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Joined: 31 Dec 18
Posts: 285
United Kingdom
Message 112816 - Posted: 6 Oct 2023, 14:21:57 UTC - in response to Message 112815.  

Tried to add a project and when I tried to sign in, it said NO SUCH USER! What happened??? I had to register again??? What happened to all my stats and stuff?? Now it states I'm a member since 2023 and I do remember that I have been a member since at least 2007 or before....


Which project?

If you go to that project’s website can you log in using the user/password you first tried?
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Profile Keith Myers
Volunteer tester
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Joined: 17 Nov 16
Posts: 869
United States
Message 112817 - Posted: 6 Oct 2023, 20:13:53 UTC - in response to Message 112815.  
Last modified: 6 Oct 2023, 20:14:07 UTC

If you just didn't forget your username and password for the project, likely then that the project lost or updated its user database and older records were dumped, lost or purged.

So you had to create a new account and get a new hostID. You should look in your host details page, check the function to look for hosts that haven't contacted the project in over 30 days and see whether your old hostID is still visible.

If that is so, you can merge your old hostID into the new hostID you just created and get back your missing host stats.
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Message boards : Questions and problems : account missing

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